Yesterday morning my passat didn’t start. The cloudy inner light pointed towards the battery empty/caputt. So called hotline. It worked great, a workshop checked in and wanted to send the tow truck. Diagnosis on the phone was also: battery empty/caputt. The tow truck came after about an hour. I found that still OK, especially since I could wait in the apartment. I asked why he didn’t just start outside and I then drive myself into the workshop: “Then I get from VW kei So 1.5 hours after the emergency call, I was in the really huge car house in Freiburg, 7 km away. “You left something there.” Aha. “What?” Light? Radio? Is it only I know that in the case of the cases, all this turns off itself? “I need the registration.” “It’s in the car.” Look at me – arrived at me like “Go ahead, get it.” Show the service booklet, that went auc h. I asked if you could check the problem right away, but he said: “There is a new battery only on guarantee, if you would check the old one correctly – and that lasts.” The car was not even looked at let alone handed over and was still there after 1.5 hours like unloaded. Super. “There is no car that costs.” Twice vigorously contradicted – oh no, there is “mob”. But there is no one there. So wait. The question why you don’t get to rent a car right away. At 75,000 km in 1.5 years it would be possible that I would have it in a hurry. After an hour I was offered a coffee. In the waiting corner (at 10:30 am) 1-2 days old daily newspapers are located. Aha, so you read the current one for the first time. Not bad, but does not make a good impression. At once someone calls me and after 45 minutes finally orders the car rental, which then after 10 Three hours after the whole thing I finally sat in the caddy. People were all friendly but unable to do something like service. Of course, no call back all day, today in the car park called “Car is ready.” Super, why did I give them my business card? So look for phone number and ask, until I can pick it up: “A car with the license plate we don’t have here.” Class, fits into the picture. Just further connected to anyone, I can again vo In conclusion: A huge effort for a lapalie and the customer is still dissatisfied. If I hadn’t been in the middle of the move (tool not here yet), I would have started the car myself or loaded it briefly and had it checked in the workshop if necessary. I wouldn’t have said anything if there had been hell going on in the car dealership. However, the relationship between employees/customers in the service room was about 5 to 1 (it’s a really big car dealership). And why do I have the feeling all the time that it doesn’t matter to everyone except me? Why do I expect a few words like “I’m sorry about your car, but we can fix it again?” Sorry for the length, but now I feel better greeting Eike