Hello together, I have the following problem: On Whit Monday I got into a hail, in which my partial cascade-secured Polo V 1.2 TDI (BJ 2011) was completely smashed (disc on passenger side jumped, bonnet and roof completely smashed, sides also slightly affected). The expert then determined the following: for mileage: 133,400 km replacement value taxed difference: 6,600€ (6,445€ without tax) repair costs: 8,641€ –> so economic total damage He ha t then the car was hired at one or two residual value exchanges and the highest bid was 2,555€ –> Thus the insurance paid me out the following: 6445€ – 2555€ – 300€ (self-employment) = 3590€ Everything was nice and good. However, then when I wanted to sell the car I found out that the expert at the residual value exchange had lost at the mileage by 20,000km and had entered instead of 133,400km 113,400km. I reported this to the insurance and then have which said that it must be re-set by the expert with the correct value, otherwise the binding offer may not be so binding (because the dealers would have assumed a different mileage). I understood and understood everything as far as possible. But now comes the height… The new offer to the higher mileage are up to max. 3100€?! –> i.e. the insurance told me that I would get more now and therefore the difference between 2555€ and 3100€ of the insurance must be refunded if I sell the car. Now I am really confused. How can this be that I get less now, although the car is worse so stated before? May they interpret it to my disadvantage… doesn’t this have to be borne by the evaluator who actually made the mistake. Usually the car would have been reinstated at the earlier time (where the demand seems to be worse than r) and it’s not my fault that this has now been reinstated later and that the demand has increased… If the evaluator had not made the mistake at the time, then there would have been no second residual value investigation and thus probably worse offers would have come out at the earlier time, so why should I now bear the error? Has someone ever experienced such a thing or does someone legally know each other… I am in the meantime really over Orders… Thanks for the answers! Julia F.