Hello together, if you really want to cry or laugh, then I can only recommend the following website. www.debakel-deluxe.de I have had similar experiences with the sales manager (Mr. L.), the after-sales manager (Mr. H) and the managing director (Mr. J.) of the PZ Dortmund. Finally someone who makes the trouble and brings such a 1A story on paper. Hard to believe!!! LG, glitterelli