Hello, I have a big problem. I did not pay my car insurance on 2.10, because I changed the job and the load insurance this month was tried to be debited. I only got a warning + immediate cancellation on 20.11.2019 in the house. There were no reminders before, and I was not informed otherwise. It is the *V*4 online insurance. One day later the registration office was already informed and I was set 3 days in time. The insurance only came on Friday, SA/SO does not work at all. In the letter of the insurance it reads as follows : Quotation: Herewith we cancel their car insurance with immediate effect, the amount 124,XX€ is to be transferred immediately … at the end however stood: “If you can transfer the amount within 30 days you can see this letter as contentless.” No matter what I do, the amount I have to pay either way isen. So exactly 1 day after writing I transferred the money. It went on Saturday to 100% ONE. In November was not even tried to debit the amount, although there was enough money in the account. Talking about the current state I have an open bill, that would be for November. They did not try to debit. I have already paid the missing for October. Now I look into my online banking and see it is tried to debit for 1.10, 1.11 and 1.12. 285 Although it would only have to be 95.00€ for November. Why the devil is already invoiced to me December and an invoice that I have paid LONGST? I have written 5 emails to the insurance with the request to request the EVB and notify the district administration. It is NOT APPLICABLE. So I have taken out a new insurance and would like to stay with the new one, as I have a MENSCH as a consultant with which I can contact you. I have written the following to ALTEN Versicherung. Please refer to the appendix. Is this right at all, and is there NO contact person I can reach?