Greetings. Since we are currently looking for a used mini for my betrothed, I have observed the mini-market i.d. lately a little more intensively, obtained offers, and various car dealerships…and…and…and. My conclusion: Due to car crisis!!! The sellers are still sitting on such a “high horse” that the heath is shaking. Why? I tell you in the following story of our search: Case study BMW-Mini Munich/Used car department 3. Floor: about 30 vehicles stand p arat information about a touchscreen screen at the entrance, is enough or ? seller ? Missing ! These escape as soon as they see a customer! – according to the motto: customer threatens with order- approx. 10 like-minded used car interested run aimlessly within the premises and look desperately for a seller. Our walk to the reception in the ground floor: Hello Fröhle can give me information about used mini? After about 10 in-house calls a “You want any information?” No, not any, I would like to know more about the various engines (Joint Venture Chrysler, PSA etc.) and their installation times. “Can I not tell you from the grip, I will ask a mini colleague who knows each other tomorrow. Oh yes and …if I’m quite honest I’m going on vacation next week and I don’t want to start a new case, I’ll call you my co-worker. We wait in the foyer and see 5 sellers laughing and mobile data exchange- sit at the coffee counter, great appearance BMW !! You really have your people in control!” Do you learn this on your Hab you love seminars? Another colleague comes, I tell him that he was called because his colleague does not want to accept a new order before the holiday. He then:” Like vacation, he got permanent forced leave. Although he tried a sprec But finding the vehicle had no plan of the same technique and unfortunately could not go to the open area because he was so cold last week and doesn’t want to experience it again “hust hust, hustl, hust” …a poor guy, or ? I am laughing!! You guys really missed the job – already thought about changing the industry? I as the boss would immediately reward you sales oriented, then the case would be solved immediately. So, that was good…Now I feel better, Da Don’t “listen” to it.