Are all contract workshops like this?

I’ve been driving a Range Rover Sport for almost 3 years and I’ve had this checkbook maintained. The previous owner of my car dropped out of inspection and so I’ve had it made up for. All of this has cost thousands of Euros in the last years and I always had the feeling that I’m a petitioner and I have to accept that my car is just gone for a few days for such an inspection and no one can say how many – even if you have a The previous trip has been announced, then you have to exercise in patience and it cannot be said whether the car is finished. Now my car had “acute problems” with the brake pedal slips through, but brakes normally. Therefore I should bring the car by and they would push it “in between”. I brought the car to the workshop on Monday and until today Friday I just heard nothing – today I asked by mail and nothing… Could the not a little Is this normal for a contract workshop ? How do your workshops behave ?