For months I haven’t been able to redeem the BMW Points in Charging credits. Almost countless emails and phone calls with BMW charging brought hardly any changes. First the facts: Fzg: X5 45e (2019) My BMW App: linked to the Fzg. and BMW Charging App BMW charging App: active contract & charging card BMW Points: approx.46.000 points credits So far so good. I choose e.g. in the My BMW app “Scan & Charge”, then I am forwarded to the BMW Charging App = no error message I choose under PROFIL the BMW Points, scroll down to PREMIUM, select e.g. the 10Euro voucher and press on PUNKTE INLOSEN, then comes a window with the message: “No BMW Charging contract deposited” with the additional info: “To redeem points you need a contract with BMW Charging. Please use your BMW ID for registration” I press in the warning window “To the website”, the browser opens and I log in to the Charging account. I go back to the My B MW App and again try to redeem the BMW Points, the whole thing starts from the beginning and I am told that no BMW Charging contract has been signed. Can anyone help me? Do I do something wrong? Do you have similar experiences?