Hello together I wanted to open a model-independent thread about visits to the Service Center. Background is that I was able to gain some experience and also interested in your experiences. Reason of my visit: My Model S meanwhile has 35,000 kilometers down and since the beginning of the year I have unfortunately had more software problems. This became so annoying last month that I had to restart the MCU very regularly, but also did not always help. e Airbag warning light lit up every 10 minutes for 10 seconds on average and the vehicle took a long time to wake up. In addition, my battery could not be charged to 100%. After a few phone calls, I made an appointment. Expiry: 8 am car delivered, Loaner took away, changed back in the evening. The Loaner should only have been allowed to drive. Self-retention in the event of an accident 2’500 CHF. The owner of the vehicle was Tesla. What was new in the SeC: At the SeC in Bern it is so that the (each person) I think that’s a huge problem, because he was always the guy who clearly had the best control over it. Probably that’s also the reason why my request about the battery for over 5 months was no longer processed and was no longer reacted to any queries. Well: Be it that way… After all, I know what’s going on. The service team in Bern (so not the workshop part, but rather the repair acceptance) is currently supported by another employee from Schlieren. There is too much going on in Bern to be possible with only two people. I also learned that Tesla is in front of a huge software rollout. The current system warp (ERP & everything) is obviously not up to the requests any more. The technician really looked forward to it because he has no time to try everything for hours more. So it seems to be time. The employee was ext rem nice, but rather inexperienced. Probably it would not have been bad if you had worked it a little better. He also stressed several times that he only works as a helper. To my problems: Concerning my battery there is allegedly no problem. They could charge the car at Tesla SuC to 100%. That it was not possible with me was not examined more closely (obviously). For 5 months I hoped there was more. Supposedly the mechanic was 2h at work. I was told that it could not load up to 100% because my charging station was defective. After that I said that it had occurred at many charging stations, UMC and SuC and that they had the data as well. After that it was a fault. It would happen more often that it was all good after the car hung at the SuC in the SeC. Now it was a fault. It would happen that everything was good after the car hung at the SuC in the SeC. yes, maybe I asked too concretely, but I wasn’t quite satisfied with this information. That my vehicle often needs over a minute to start tomorrow was pushed to TeslaFi (quote from the repair report and corrections: “These are symptoms of an external APP that overloads the szstem over.”. The system hangers and airbag warning lamp were able to be made by the fact that the airbag control unit could not be updated with the main software (quote from the Repara turbericht: “Airbag control device is not up-to-date with the version. The control device is manuel programmed.”. Telephone was explained to me that this is mostly due to USB devices. One should always remove the USB stick before updates. In addition, the USB stick should be maximum 32 GByte. Small Funfact: The guy with whom I telephoned did not know that the vehicle is in the SeC. He told me that I could look briefly. I asked if he wanted me to come to you. E rst then he realized: Oh, the vehicle is with us. They are all very nice, offer coffee for coffee, but quite satisfied I am not. The software is a bit shaky and the employees could know a little better with the vehicles. 210 CHF net for a car charging does not kill me, but is also not a bargain. The rest was guarantee. Next week we have two MX to regular service. Then I update here, if something special passier t. And now, of course, I’m interested in your experiences.