Disposal premium ABGELEHNT because of VW dealers?!

Hello to everyone, when I opened the letter of the Bafa earlier, I was rigid! “with the above mentioned payment notice the environmentalärmie was reserved for the period 21.04.2009 to 21.10.2009. Within this period the registration of the new vehicle as well as the scrapping of the end-of-life vehicle should have taken place. According to the proof documents that we have submitted these conditions are not available in their case. With the end of the reservation period on 21.10.2009 the above payment We ordered the golf at the end of March and the golf arrived only on October 2nd. It is the biggest and most famous car dealer in the area and he assured us that we have nothing to worry about! We picked him up on October 2nd and left the old Corsa there a few days later, in the opinion of the dealer had no hurry – he would all erledi But then I got a call that my mother would still have to sign the contract, but that would have time, she could come by after the holiday. On October 18th my mother came back and we went the following days (don’t remember when) and signed it. Everything was great, we were invited to the Christmas party, we were called by the dealer, if everything would be okay – nothing problems. Now this letter! What now? How should I proceed tomorrow? That’s 2500 euros, I wasn’t prepared for something like that, because he would handle everything… and everything seemed to run smoothly. I have to be able to ask for the money from him, didn’t I?