In recent times I have noticed that the so-called half-timbered workshops always shine with incredible ignorance. Two weeks ago, a short telephone request from our VW dealer, why the alarm system always goes off with our T5 and what you could do about it. The employee had to make his own sense first and would call me back after consulting the professional staff. Then the call back: so you can do nothing, it had to be checked everything. After a short research in the VW-Forum, I found a mistake and simply determine the triggering sensor, which is listed exactly. Either switch the sensor or set down sensitivity. I had adjusted receptivity by software and since that is quiet. Effort 10 minutes. Second case: oil change with the friendly. Actually, a simple thing. I still said at the procurement, which oil VW pretends for this engine and that no other oil is used. Then the car is delivered and asked again for safety, whether the oil is also used. The employee said that another oil goes, which they also use on other cars. Then it took 10 minutes until I could convince the good one to do more research. And look, I was right. With other oils there can be engine damage. Sometimes I wonder why I should give the car to the glass palaces anyway, if you can do everything yourself. In addition to these two examples, there are other ones. If you are a normal technically ignorant customer, you are simply delivered to these people. Either you calculate services that are not necessary or it is simply repaired. Certainly, my cases are exceptions, but somehow this piles up.