Good day, I register here because I think I’m getting ripped off by a workshop! Now to the story : My car showed last week Saturday that the cooling liquid is low and should be refilled. Well then I am to the ATU, and other workshop but all were full with appointments and would have only got one at the beginning of May. So I am to the car dealer where I have the car and have explained my problem, I should then drive to his workshop with it his employee Marderbiss -> tube broken and thus apparently also the cooler was dead. Car parked there, on Monday, after he pumped off he showed me that through the cooler on the side liquid comes out when you blow in. So it started already, I need my car urgently because otherwise I come to work hard, had a lot around the ears, the guy calls me and says that he can order the materials but then he also needs the money from me : underprint older, screws, KÜHLER, housing = 977EUR! I thought to myself shit okay everything clear, insurance certainly takes part of the costs. So he ordered. The next day (I know I should have contacted the insurance first and not paid in advance so much) I sent the damage report to the insurance. 2 days later the expert was in the workshop and determined the damage. Thursday I get a letter from my insurance where in s I’ll call my insurance company again today because I’m supposed to fax them a copy of the bill, then I’m in the workshop and told the good guy tells me that the expert took the bill, I get a duplicate and I get the insurance also a letter. I should wait and not have it repaired yet. If I want to take the car with me then I should pay 650EUR working time otherwise I can pay my car after the rep aratur not take away calls again at my insurance and the lady tells me that it is very skurill, there is nothing that the evaluator would have taken with me any invoice, that it is also not normal that those already in advance want the money and I should definitely contact the evaluator tomorrow. She also sent me an eMail where all costs stand : cooler hose, heating hose, housing, labor wage = 501EUR So there is nothing about because of cooler or I got the bill from the workshop staff via WhatsApp >. < < I know I made serious mistakes, and if the whole thing is confusing or difficult to read, I'm sorry, but I'm on 180 and totally desperate. What else can you do?