Smart actuator defective ??

Hello. The smart from the daughter had suddenly made problems yesterday. For some this is probably a known error 3 bars were to be seen on the display. Does not get a gear in. The car starts without any problems only as said, does not put a gear in. Have uploaded a video. At the beginning it is off and the gears are inserted, as you see is movement available and on the display all is displayed correctly. But as soon as you turn on the car and try to put the first gear in, does not happen, except a few noises when he tries to put the gear in. On the video this is to be seen at the end like the stick of the actuator “triggered”( from 0.24 min). Does not another white someone else find a remedy ?? https://www.youtube.com/watch?v=3qE-Cfl6WPQ