OBD11 does not work properly

My OBDEleven is having problems with my father’s car. I don’t know if it’s on the car or on the adapter. I already mentioned this in one of my posts, but I’ve tried it again today. Something is lazy. My father drives a Tiguan Allspace. Built 2019. (See picture in annex) At OBDEleven you can use the button Apps to make individual encodings. No matter what I do, it doesn’t work. He says to everyone, not compatible. How can that be? edach. Says OBDEleven not compatible. Also to foldable mirrors. As if they were not available. I have the Ultimate license. Pay 99 € a year and can’t code anything. Support is more bad than right…