Connect does not indicate the location of the car

Hello you love, I didn’t find anything under “Search”. My Connect app always indicates that the car is at home, although it is driving around the city. All data come across, e.g. range, whether my wife has steering wheel heater etc., but not where she is. And NO I do not stalk my wife, but I noticed it because I looked for the electric range because of charging. Reset with toothpick did nothing.