Hello, as some know I had an accident with my Mercedes company member Leasing vehicle (C200K Bj 2009)! Now I called the opposing insurance company to pass my account data (loss of use + flat fee for telephone) but the woman was very unfriendly. She told me: You will assert her claims in writing. Then I said: Why, I have nothing to do with the vehicle since it belonged to Mercedes and my leasing contract has been since the S I asked how long this would take, was the answer: a moment…! That meant that she could not say it. I know that the report is quite high and the usage failure is called reperatur time 12days. I really have no idea how I have to continue to behave now because the woman was quite unfriendly and sounded very annoying. Can you please help me there? I really stand on the hose….