My question and request, are there any other people or smart friends affected by such problems with such a Smart (a Smart Convertible ForTwo with 84 HP Turbo)? Please read this once and maybe you have a tip on how to proceed.1. On May 25, 2010, I wrote this letter to the Smart Headquarters on the advice of my workshop. ___ ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ . News (25.04.2010) today for the first inspection I delivered my vehicle to my contract workshop. There the customer complaint was also recorded again: resonance noise on the engine (drowning). (customer no. 505831, order no. 410489 00, contract workshop: smart Service Roßbach Automobile, Poppenbütteler Weg 5, 22339 Hamburg) At a speed of between 60 and 63 km/h, the smart in automatic mode switches already into the fifth gear and thus drives undertour. Dadurc h creates an unbearable roaring and vibration in the vehicle interior. Since the average speed in the city area of Hamburg is 60 – 65 km/h, I would therefore have to do without the advantages of the automatic operation chosen by me when buying the smart. I can only avoid this disturbing noise if I switch from the automatic operation I prefer to manual switching operation. After the workshop had also switched on the plant, I have the following factory information The following feedback from the factory: … depends on the driver as a whole when the gearbox is switched on. If the driver is sporty, the gearbox will switch later and will couple faster. If the driver is very comfortable, the gearbox will switch earlier and couple slower! The gearbox has different switching parameters, which always adapt to the driver. However, the customer always has the option of manually moving in. If he is uncomfortable with the switching characteristics … With this answer one can perhaps satisfy a novice, but not a long-standing “smart friend”. As I take from the above answer, the problem described by me is known to the factory. A vehicle manufacturer with a definitely not small development department, would have to do everything possible to solve such a problem, especially since with this noise level driving has become almost intolerable. I would also like to ask you, after consultation with the workshop master Mr. XXX from my contract workshop, to schedule a factory engineer for a joint test drive. I would be very pleased about an answer with a solution proposal. If this solution proposal is positive, I am also happy to recommend the vehicle to my colleagues of the Norddeutscher Rundfunk. Here again all important data: Vehicle type: Smart FORTWO Cabrio, WME4514321K262813, Ke nnmark OD-TM677, date of first authorisation13.03.2009 ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ May 2010. Please apologise for our late answer. We are pleased that you have again chosen a smart as a “long-term smart friend”. We regret to hear that you are dissatisfied with the switching behavior of your vehicle’s automatic transmission. In order to get a better picture of the situation, we have consulted with the service management of the smart Service Hamburg and our technical department. Our result in detail: From the background in the system We find that your car does not have a technically detectable error. Be sure that your smart is in a state of comparable vehicles. Therefore, no improvement can be achieved either through changes, adjustments or other work. Therefore, it would be nice if you could be convinced during the next rides that you can use your smart without restriction. e to Tangstedt xxx smart Customer Service (This message has been generated electronically and is valid without signature) Mercedes-Benz Customer Assistance Center Maastricht N.V. Gaetano Martinolaan 10 NL-6229 GS Maastricht, The Netherlands Service number 00800 2 777 7777 Phone 069 95 307-316 begin_of_the_skype_highlighting 069 95 307-316 end_of_the_skype_highlighting (Charged at national rate) Fax 069 95 307-401 Email [email protected] Mercedes-Benz Customer Assistance Center Maastricht N.V. Domicile and Court of Registry: Maastricht/ Netherlands Commercial Register No.: K.v.K. Limburg 33014909 _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________