Keyless Go spinnt door does not open

Hello, I need your help. For a few days now, the right back door hasn’t opened, neither with the remote control nor via the Kessy button. When I touch the handle, you can hear a clacking like when the door opens and the turn signal is constantly on. Everyone else works perfectly, there is no water in the footroom. After intensive reading, I have come to the conclusion that the sensor in the door handle has probably given up the mind. r how do I get the door open to change the handle? About VCDS? Thanks for the help LG Tobias