… I can see a sign that irritated me a little. It said: Dear customer, please understand that we also have to make the answer of technical inquiries as well as the advice to further service services to our regret from 01/2010: – answer to simple question: ______EUR 10,00 + VAT – think and then answers: _EUR 16,50 + VAT – Technically correct A word: _______EUR 28,80 + VAT – answer that will help you: ______EUR 49,90 + VAT. Furthermore, we must point out that our standard service interaction will also be charged in the future: – Dumb face: _______________EUR 5,00 + VAT. I wish all forum members a Merry Christmas, warm star greeting from Ingolf