My VW workshop incapacitated?!

Hello… That’s how I’ve had my experiences that I’ve done with a friend. Was there before, but what happened last time there confirmed again that the real net have a lot of knowledge of Phaeton although they care for more. My first bad experience was when changing the instrument cluster… Because of broken warning sombers. I waited and was told it was done. So far so good, I looked at everything again and then that. The second bad experience. Car due to cracking/snoring in the stand and driving quickly back and forth… Then next day call, we got what happened to their cars, an employee drove against another car where the tow was still on it. Result bumper scratched at the front… gets lacki and we are very embarrassed because the second time what happened. Ok all right… Next day we didn’t hear the noise or what can find… Can it get first… Because there’s nothing. Ok… I talked to the service manager… He said nothing can just trade because it has to be sent in or need proof that is broken… I said on it I made a video of it… Ok… So we stay… I got the impression that I had to go to the car. ossesstände showed… Here everything is fine again… Ok, well looked at and everything away from the front… I’m going home and I thought again look in peace… And what do I see, the edge over the Nebler mega rotznasen from the clear varnish… Ey that couldn’t be…back photos taken and reclaimed…. Jetz I’m waiting for.. When I have to go back to the removal… Already the third time completely fuzzy… And that where this workshop with very well cut off..https://youtu.be/0pAUDpyl8Q I