Hi Here with me, there is a “Mercedes representative” who apparently doesn’t need to take care of customers. This is how it is expressed. I have already asked there for an installation of a stand heating, I only got one answer, it is not sure whether such a heating can be installed in my ML 270 CDI. More was not to be learned. I also had the same problem when I wanted to have a comand installed. They had no interest in selling them to me and this e So I would like to have a hands-free device installed in my comand, asked this Mercedes person again, this time by e-mail. I didn’t get any more like a reading confirmation. So after weeks I wrote a second e-mail, with the request to give me an answer, because of such a behavior I already have a sta The above-mentioned Mercedes representative simply doesn’t touch, they don’t seem to need it. Just for the information, the person I wrote to is: Chief Secretary & Complaint Manager. I find it incredible that a Mercedes representative can show such behaviour. So nobody has to be surprised if you turn your back on Mercedes at the next vehicle purchase. Will this now become the standard? Or is service a foreign word ==References==