Car customer satisfaction with Saab drivers

Hello everyone, I just stumbled over one in the SPON, in which an ADAC survey is presented, in which vehicle manufacturers are evaluated according to the satisfaction of their customers. And look…Saab customers are more satisfied with their vehicles than the customers of the German competition, only the Japanese are almost all ahead. Quotation: “In the first part of the reader’s survey it was about satisfaction with the vehicle itself. …. In the second question complex, the experiences with the Werkstattserv In addition to the quality of the work and the costs, they asked about the friendliness of the employees and the consulting skills.” So it can’t be that bad about Saab. The question is, how many people from the Saab camp participated in the vote? One, or both ? Greeting, nibohr