Problems with Shell New Motion Card – how do you manage in practice?

Hello, I have a Shell New Motion charging card for my hybrid (combined with a Shell tank card). Unfortunately I have too often futile charging attempts, which leads to frustration, time loss and reparking. I get around a lot and often have to drive on unknown columns (in the New Motion network according to app). Zb the map does not work at all at the Stadtwerken München (3 of 3 attempts at different columns failed, reported to New Motion… no feedback yet) Here the column rules Also with other column types the column does not react. If I am on the road with a certain lack of time, I have to consider if I want to enter the adventure electric charging. Especially because the mood is always hazy, if it does not work again, then I prefer to drive completely with diesel and the advantages of the hybrid (quiet and relaxed in the city) with inefficient self-loading. What do you have for loading experiences?