On the occasion I join this thread from my own experience. I am so frustrated that I will avoid the local NL in the future. Between these two invoices there are just under 18tkm, 2J. & 12T. and 31€ price difference with the same order and effort and the bad hospitality is also not to be surpassed. 47687km/28.12.06 65288/09.01.09 Impertinence No.1 is the trader’s expensive oil price at that time, although the crude oil price in December 06 was about 62€/barrell and in January 09 is about 43€/barrell. As long as it was about the payment of the invoice, the customer service manager was friendly, after which I got into the car and saw that the service ad was not reset. I went back to the AH to the customer service manager and without having mentioned a word, the Kdl spoke to me in the following words to “What’s there?” and that in a very unfriendly unwelcome tone that the language beat me for a few seconds. When I was able to talk again sa I asked him politely if they would reset it. Reluctantly they put the service display back and I finally got rid of it. At least the fitter was friendly who gave me my car back. As a comparison, I now also pull up the seat workshop. I am welcome even if my 2-car is older than the Volvo, I only buy parts and the Ibiza where I can find the car. Conclusion: AH S***** in BRB never again! I almost forgot to mention the oil change in 2009 was made at 65288km and now look at the Km-Stand of the bill. Too lazy to read the Km-Stand.