Outer mirror on the right does not work

Hej Motortalkler, I have just got a problem with my XC 60 MJ 14 from 09/2013 (currently 16500km). The right exterior mirror works on a case-by-case basis when locking and also via the door keys does not work. On the left, on the right, only a short “rugger” is standing. I tried to fold it out of the normal position with my hand, again, so it is locked in. And very important: doesn’t always appear, then it doesn’t work, then again a day, can’t recognize a typical frequency, most likely temperature (i.e. in the heat rather not, but that’s still uncertain) Just asked my workshop by phone, there should be an update?! For me this looks like a mechanical problem, it can still be a software matter. Has anyone had that already, what the “insiders”? Freue me about info’s! LG Forrestking