Hall people, it’s about my mother’s car, she bought a second-hand VW Tiguan last September from the dealer A (VW contractor), when she bought it she got an additional factory warranty/insurance of two years because the two inspections were made at dealer a. The Tiguan is year 8/2010 and currently has about 69,000KM last week she noticed that the air conditioning does not work, so she tried to make an appointment with dealer A, because the She often failed (earliest appointment in 2 weeks / multiple “I call her back” and no one has registered) she decided to make an appointment with dealer B, who started the repair immediately (also VW contractor) because she could not/wanted to do without climate during the holiday. During the repair the defective climate compressor was exchanged and costs of 130€-150€ were incurred now she registered again with dealer A. He now says the factory warranty does not apply and he w Unfortunately, the 6 months warranty in which the dealer is required to prove is already over, and so we have to prove that the damage was already before. Is there any chance that you could take the dealer A on the invoice with you because of the insurance/guarantee? There is nothing to be done out of Kullanz…. He just said on the phone that he would pay nothing, not even the price of materials. a chance on VW-Kulllanz? I have already applied for a telephone call, but with a possible white “multi-week” waiting time :/