Pain money after car accident – negligent assault

Hello, my question already in advance:Is there a time limit in which the causer of the accident has to contact the car liability insurance after the accident, after the criminal order has been delivered and pain money is determined, but there is no payment request yet?I had a car accident with the rented Sprinter from Europcar in May 2012, I was too slow to turn left or did not pay attention to the oncoming traffic when turning left and thus caused an accident. Both vehicles have a total damage. The owner and her occupants of the second vehicle had no visible injuries (probably only sling trauma), they have filed an indictment.In November 2012 I got the criminal order. A fine (pain money) was imposed, payment only after payment request. Payment request came in mid-February 2013. Since I had never had such a case and had not consulted any lawyer (I thought I need k one, the case was clear – I was to blame), I assumed that I would have to pay the pain money until I learned recently that the liability insurance of the rental company bears these costs. I called the insurance company and the lady told me that I had not complied with the deadline of the “notification/submission of documents – criminal order – payment request”. I knew nothing of a deadline. I’m a student and of course I’m trying to save money. Next week I wanted to get a lawyer, but if you know something, I’d be happy to have any information. I hope you can help me. Thank you for your reply.