Problem with TABBERT customer service

Moin, I have been fighting with TABBERT for months. We bought a new PEP 550 DM in the DEZ.2020. The problem: The gas flame from the refrigerator always goes out by wind. During the ride and sometimes even at the campsite. The reason is, the flame is directly behind the lower ventilation grill. Without windshield!! We had this so far with no other caravan. The dealer says I should drive with winter cover. From TABBERT customer service comes “We will check your request u and get in touch with you as soon as possible.” But after 4 inquiries and 4 months of my site nobody will be in touch. And this is called PREMIUM Manufacturer !