Top-class service?

About 3 weeks ago, I showed some defects (defective ventilation hood / varnish on the door panels goes up/ bar on the front window …) on my vehicle, the relevant workshop master of my car dealership. At the subsequent meeting in DD, these defects were partly documented and the errors were known and were of course corrected without any problems. After the car wash after the meeting, I noticed that a decorative strip at the driver’s door had been removed. A lso I immediately called my workshop again to have this thing done in the same train. Since then I have been waiting for an appointment or at least the message that my case has not been forgotten. During my visits or even telephone calls with the “friendly” the master seemed a bit annoying to me. Under top class service I imagine something else! Tomorrow I will definitely call in WOB and hope “There they will be helped”. tigger67