Discrimination in insurance

After I have been misled by my insurance, I want to change the insurance after 60 (!) years. This still comes from my father from 1956, later my mother first, then I took over the insurance contract. So I choose online the cheapest offer, fill everything out, everything seems clear, but instead of the expected insurance contract I get the message “Acquire at Allsecur not possible.” The friendly young man in the hotline This cannot be explained either, but does not want to participate in speculation about the reasons. In question is either my age (over 60) or the fact that I only want liability and reject all other additional offers. An older gentleman, who is almost 44 years accident-free, should actually be the dream partner of an insurance company. Think. But „Rassism and discrimination” are probably the worst allegations that one can raise in this country. And here l Is there any place where you can complain?