ATU – Put tires on rim – duration?

Hello, two weeks ago at an ATU-shop near me, tires to pull up on aluminum. These were ordered in the online shop and delivered to home. Charge is June 2016, was already good. To the rim: BJ 2002 14 inch 175er.. I signed there a confirmation and now wait for a call that I can finally pick up my finished tires. Until today (or yesterday) no one has reported yet.. I have some slight concerns since I don’t even have a wipe with have received, in the form of a copy of the order confirmation.. Has someone ever had the same and knows about how long this takes with them?