Hello, I have the following problem. The MINI APP no longer works, so the message “No online connection” always comes. All data has been frozen since 23.10.. I had first thought that there is a server problem at MINI/BMW and wrote to the service team. I always use the app as route planning and then send the destinations to the Countryman. I used the function daily because it is my company car if someone asks why the app is so important to me. And I extended the service 8 weeks ago for a year. I was told that I should reset the operating system from Countryman, after that everything would work again. I understand that my MINI no longer has any contact with the server. I was told to do this: 1. Drive a car for at least 10 minutes 2. Park the car but don’t turn off the engine 3. Hold down the volume control for about 30 seconds 4. If the screen black, release the button, everything will run within 1 minutes r up and thus the problem should be fixed. I tried it. I tried it after 15 minutes drive or even after a 4 hours highway ride. Unfortunately my operating system does not drive down. The screen always stays on. I had then turned again to the service team. No more feedback, still rests the lake. Can someone help me? To the un/friendly I have no desire, only if everything does not help anymore. Thanks in advance!!! VG Patrick