4 tires stolen from trunk – pampy reaction of rinkens – what lessons do you draw from it?

I bought a 79 Cadillac in New Hampshire in the fall and let the dealer put 4 tires in the trunk (that’s cheaper; unit price there 80 dollars instead of 125 euros) When the car arrived here last week, there were no tires in the trunk. I then turned to the freight forwarder and asked quite innocently if you could do something. I did not ask for anything, I was hoping for a culant solution. Of course, I did not accuse theft, would it be also stupid, because tens of people could be considered suspects, you don’t even know if the tires in the USA or Dtl. got away. Then the Rinkens employee flaunts me by e-mail as follows (all quotations 1:1 from e-mail are copied): (Write and typing errors in the original) By the way: Of course I can’t conjure that the dealer put the tires in place, but since he did a lot of work on the car exactly as promised, I assume that he didn’t want me here. If he wanted to cheat me***, he would have had many other and more lucrative opportunities to do so. Of course, the freight forwarder in the USA might have stolen the tires. The statement is also stupid: “There was a staggering way away in the past, but that’s a popular method, a dissatisfied customer, to keep in mind: “Everybody thinks we’re great, only you always have something to complain about. and I don’t even think I can claim damages. However, I draw the following lessons for myself: