Climate (heating) in Tarraco

Halll together My Tarraco is finally here. (2.0tsi 245hp). It’s cold outside. With us the temperature has been around the freezing point for weeks. It’s nice that my new Tarraco steering wheel heating, disc heating, stand heating and climate has. Now my problem is that I have set the temperature when driving to 23 degrees. The temperature is reached at some point. But instead of reversing the ventilation blow out into all slots cool air, although the climate menu shows red arrows. very strong air circulation in the car or better said… It has a passageway and is simply uncomfortable for me as a driver and for my passengers. At 23.5 same phenomenon but at 24 degrees you get really sweating. With the heater is so… After 20min heating at 23 degrees we got into the car and the car was cold. Does any of you have the same problem? Does this have to do with Aircare or do you think it is more of a guarantee case? Best regards SF