Hello together! I have a huge problem, which has not let me sleep for days and no one can really help me – therefore I hope a little help from you here 😉 on Wednesday I had to go to the workshop with my car (suzuki swift) because oil ran out all the time. there it was noticed that the head seal is over. therefore I had it done. Friday it was finished and I drove joyfully to the workshop to pick it up. after 100m it remained on I ran back and got the guy from the workshop who wanted to drag my car right back to the workshop. when he wanted to pass my car, he drove into the rear kotflügel and caused him to scratch and bump on the kotflügel and scratch on the bumper. he said that he was doing that again – which I immediately refused – because I have no confidence in the lack of paint etc.. so he dragged it to the road for the time being. back to the workshop and said that the ignition coil was broken and that it was done by Saturday morning. I asked him about his insurance, because of the damage he caused – he didn’t want to pull it out and said that we would do it on Saturday; he wanted to pick it out. Saturday I waited in vain for a call. at some point around 17:30 clock I finally reached him – with the answer that it is not the ignition coil, he already expanded everything possible and I asked him again for his insurance – but he consoled me on Monday. I told him that otherwise I had to call the police – he laughed so stupidly on the phone. what should I do now? how long do I have to report this to the insurance company and what do I do if he doesn’t give me his data? the bad thing: I couldn’t take a photo of the damage, because he didn’t give me a photo of the damage, because he had to tell me about it. a immediately brought home and I had no chance to come back, because it is a few kilometers away…… what if he has done himself harm after all? do I have the chance to prove all this? was no one but him and me on the road. I am totally desperate. my car is there in the workshop and I have no idea what he is doing with it. my trust is zero. can I have the car dragged to another workshop and he takes over d he cost? doesn’t know me with it. definitely everything was in order with my car – except for the fact that it lost oil. can you please help me? LG