Phaeton transmission jerks

Hello together, dear suffering-stricken… I have with a V6 from 2011 the problem that the car after highway driving in the partial load area, like to switch down at 120 or 140 km/h while accelerating first, but does not happen. No drive. Then it switches again, results in a bang, from which I think it comes from behind and then speeds up a jerk and then it. Does anyone have an idea? VW sets itself up. It is a VW leasing vehicle to me connection guarantee, but the friendly says that he doesn’t know what to do without a tell-tale and an error memory. I have now recorded the whole thing via GoPro camera and put the car there. At first this was rare, by now more frequent. Does anyone have an idea or a tip?