chevrolet kalos huge problems

hello forum, we have been in the family 2 chevrolet kalos since March last year, the cars were new with a day registration from October 2006. both cars have significant defects, especially the yellow motor control light shines again and again, after various repair attempts we have today probably experienced the sharpest explanation by the dealer in berlin which I have ever heard, the statement is that it would be due to a loss of the engine interior, therefore the candles had to be exchanged and the engine interior is cleaned !!!!!! the crown is that we should also pay the costs. not the self-ignition plug was not in stock, also for the other car the procurement of spare parts took several weeks. someone knows similar problems and what advises the forum in the handling of the vehicles and the dealer. also a letter to the dealer was answered only after 3 months, without any reliable statement, chevrolet Germany has also after weeks without a ve future information. I am absolutely perplexed and eager for every answer.