Crafter 2.0 TDI 2014 Cooling water disappears and comes back

Hello have a Crafter 2.0 TDI 163 PS bj 2014. If I drive about 15 min, the message cooling water is missing. if I run the engine and open the balance tank at the front the cooling water level rises from minimum to maximum. Does anyone know this problem? Does anyone know why the Crafter has two thermostats? Found here an image of the cooling circuit of the engine.