Hello, three weeks after the last inspection we, my wife, 2 toddlers and I, with our Mazda 5 on the way to the summer vacation. After 200km of highway ride there was suddenly a severe loss of performance and we stopped. It was 1 o’clock at night the children 3 and 5 years old woke up and had to be calmed up. We tried to get help from the Mazda Europe Service. Despite indicating chassis number, license plates etc. the vehicle could not be found in their system. M As a result, neither a tow truck was sent to us nor any other help was offered because we were allegedly not recorded in the computer (our Mazda workshop in Darmstadt assured that ALL inspections are correctly stored online). Only the telephone number of the emergency car dealership in Freiburg was mentioned. There a sleepy man answered with the counter question what he should do now and to answer the answer to tow he replied that this Saturday the We had no choice but to let the ADAC – for 203,11€ tow costs – help us. Only the next morning the Mazda Europe Service was able to retrieve our data and we were brought with a tow truck from Freiburg to Teningen, because there was a Mazda workshop ready to help us on a Saturday. In Freiburg this was not the case with both local Mazda workshops. The attempts of the Mazda workshop in Teningen with the special cleaning program to repair the Mazda remained unsuccessful. The annual vacation in danger, expensive repair … The repair incl. installation of a new cat costs 1978,96€ + towing costs 203,11€ = 2182,07€! A Mazda, who is just 5 years old and has been driven only 80,000 km, must not suddenly remain 3 weeks after the inspection and cause repair costs of 2182€. We had all inspections done un d paid for this in the last 5 years a total of 1891,34€. Why do you not get a warning? Why was this not recognized during the inspection and the cleaning started in time? You can not put a water bottle on the passenger seat without immediately loudly triggering the buckle alarm, but the software is not able to display the DPF light in time? The problem is already described in many internet forums by various Mazda owners. How was traded? The breakdown statistics of the ADAC name the clogged particle filter in the Mazda 5 as one of the most common causes. Already in June 2009 was published by auto motor sport “Mazda callback, particle filter causes problems. Our car was therefore called back. According to the operating instructions, the particle filter cleans itself. Why did this not work with our Mazda 5? The DPF warning light did not light up and thus did not indicate a failure or a cleaning request. When the Mazda was waiting for the tow truck and started again, the DPF warning light lit up. We chose a MAZDA because of the Mazda advertisement with reference to the best breakdown statistics (place 1). Also convinced us was the integrated breakdown service (which should make an ADAC membership really superfluous). Incredible that we now have to pay for this expensive repair. It can not be that we as customers for the already known Mazda Error 2182.07€. Therefore we have asked Mazda to take over the incurred costs. Of the fact that this breakdown for the 2 small children in the middle of the night, in anticipation of sun and sea, was a terrible experience, we do not want to talk. Who has similar experiences? Greetings to me enough inspection costs inspection 07 (20.000) 224.02€ inspection 08 (40.000) 258.16€ inspection 09 (60.000) 436.65€ inspection 10 (80,000) 491.43€ inspection 11 (10,000) 481.08€ total Inspections 1891,34€