Perhaps someone can give me some advice here: Several months ago I had a relatively serious accident, which caused a total damage to a passat variant. The question of guilt was initially supposed to be clear, also according to the police, so that the opposing liability insurance was on the train and in the boat from the beginning. Since it was a VW leasing vehicle, VW insisted on a self-ordered expert, as far as no problem was concerned, since it was an opposing liability damage. In addition, the car had to be sent a second time (by order of the police!) to a safe depositary, which resulted in additional towing and storage costs. However, in the further course of the investigation the question of guilt was reduced, so that I now sit on my own Kasko damage, with which now gradually the invoices infiltrate:Replacement rental car Unfortunately, I’m stuck on the costs, annoyingly enoughExpert costs Here my Kasko pays only approx. 30% of the actual costs incurred, which means a bar of money (approx. 1300,- EUR) difference. The insurer refers to the clause that evaluator costs are refunded only after prior agreement, however, I did not even have the opportunity to have an evaluator ordered by my insurance company, since there was no reason for the agreement at first and VW insisted on a “own” evaluator! What can I do here? 2. Towing costs Also here my K 400,- of 550,-. I don’t know what exactly was deducted there (request is running), but I can’t explain the reduction here either. (The first towing was taken over by the ADAC protection letter). All in all an extremely expensive matter for me, despite comprehensive