Has someone experience with this so-called “customer center” in Cologne. Complaints, technical inquiries. No matter what, the answer is always the same. “We can’t help you, we can only get in touch with your dealer again” You really don’t need to complain. You really have the feeling that they’re not interested in satisfied customers. can tell novels about their aberration and inability in my eyes. n. How do you tickle out of the kulanz in any form? Have they ever been serious for anyone? They just push off. “Our dealers are legally independent, we can’t do anything” How can it be so no matter to a company as it is defended externally by its veto partners?