Reference: RAV 4 Automatik 150 PS Benziner /FZG-Nr.: JTEYH20V900031987 9 Zl.2002 (20.05.13) Reference: Your e-mail of 11.06.13 Ralf Hellenthal Reference: Your e-mail of 13.06.13 Ralf Hellenthal Reference: Your letter KKB/dk-rh of 26.06.13 Reference: Your e-mail of 05.07.13 Ralf Hellenthal Reference: My e-mail of 05.07.13 Ralf Hellenthal Reference: My e-mail of 18.07.13 Ralf HellenthalDefected ECU only repairs all USA errors, drives run like new!! t from 20.05.13 Dear Mr. Yasuda, unfortunately I have not been able to find understanding of my situation with her venerable gentlemen Hellenthal and bet of customer service in Cologne. I sent my first letter to their Mr. Bank on 20.05.13. On 13.06.13 I asked Mr. Ulrich Selzer to help me. On 27.06.13 came the negative answer of Mr. Wette and Mr. Hellenthal.On 05.07.13 I received the e-mail from Mr. Hellenthal that no future cover letter v The support for my request by Toyota, has not been part of me to this day. It is even worse, as any communication has been denied by Toyota for weeks. For this reason, I ask you to help me. My goal was, and remains, that Toyota is based on the corrective measures and the findings thus made from the flawed ECU, the technical facts to assess the overloading of the automatic Gearbox in my RAV4. A summary of the most important facts I send to you in the plant for information (VNR:2013-05-21.0000310003), and remain