Zippo Lift 1111 Does not travel

Hi got through me a lift and decided to set up a Zippo stage. I bought it now, picked it up and set it up and then had to find out painfully that it doesn’t drive when pressing the button. Neither up nor down. The engine stays still. But I found out now that if I “force” a contact with the contactors, so there practically push the button, it drives up and down without any problems. Now I don’t want to do anything. it times like a douchebag trying to get up there and in general I don’t care the method anyway and therefore I hoped to get a little help. What could that be about? Is there any cable not connected properly? Can it lie at the nuts? That with you what is not right? I have no experience with such a thing but would like to tackle it. Thank you very much already