EQB (age 3 weeks) stops on the street

Moin. Just now the almost completely new EQB (EZ December 2022) stopped in the middle of the road. Message “Drive power reduces S. operating instructions” and on the top right came an orange tortoise (which is not always there, or?). Charge approx. at 70 percent, corresponding to 231 or max 287 km. At Mercedes in the hotline called, data recorded. Call back technician, he thinks that he can actually do nothing. Mobile we are yes, therefore we should best on Monday to e Is that normal that they can’t read out via telemetry? With our also all-electric Mini SE, this has happened once, there is a much more comprehensive service. Are we the first ones to be able to drive something like this again?