Now I really have to complain about the service at Mercedes Benz… I have already had several experiences with Ford, Opel, VW and MB. And I have to clearly find out that the workshop service, but also the online customer service in particular, is extremely bad. You can learn about the special experiences in my last posts too. MB’s online customer service creates pretty much all records. At Opel, Ford and VW I have always had very good results so far. The results were always very helpful. For example, Opel even sent a € 50 voucher for some inconveniences. At MB it always took a very long time to answer at all – for the last time three and a half (!) months. One then apologized briefly – I answered whether this would be a joke. Furthermore, the answers are always completely in h The differences to Ford, Opel and VW, for example, are really tough. If I gave them a score between 1 and 2, MB would end up at 6. So, I just had to get rid of that. Greetings Michael