Cargo compartment cover unmaintained

Hello, since yesterday my friend was shopping with the omi, the cargo space cover no longer remains closed… the last segment with the grip hole, which otherwise “attached”, has no hold anymore. According to my wife, the cover somehow hooked when “want to open”, it then pressed against resistance firm against it until something undetectable flew away into the snow (such kind of feathers ?), and since then the whole guideless Hab times just got rough on it ut, nothing recognisable, except that this “clamping”, so this resistance is no longer present when pushing, but did not “fabricate” anything apart, so I am (still) clueless what is going on now. Am I there now again such a special case, and this usually breaks down niiieeee, or does someone have a clue, and has a good tip what I have to do now ? Thank me in advance !