Door does not open

Good day, I have the following problem: The door on the back right can neither be opened from the outside nor from the inside. Door locking from the inside (e.g. from the driver’s door) goes to the other three doors, at the affected door on the back right the “key symbol” does not even turn yellow. If you activate the child safety button on the driver’s door, the corresponding button “yellow”. So think that the child safety device is in order, right? If you press the central locking device you can hear a zw click once, so I think it’s not the electronics, right? Can you give me a hint about what it might be? Thank you very much! Stefan