Volvo on Call – Activation does not work

Hello together, shortly after the purchase of my used Volvo V70 III summum (EZ 2015) I have completed a 2-year VoC subscription via the dealer. The dealer had this enabled with my data at Volvo. The corresponding activation fax is also available to me. Unfortunately VoC still does not work after a week. I already telephoned with various Volvo and VoC hotlines – the answer was always that my data was stored correctly and actually everything The error picture looks like this: I installed the corresponding Volvo on Call app on my iPhone, then signed in with my Volvo ID and performed the described steps to add my vehicle (take a seat on the driver’s seat, ignition on,…). At step 3/3 (verification) only stands for several minutes “Wait for your Volvo’s standby…” Then the whole thing will probably go into a timeout at some point and the message “Your Volvo responds I have tried the procedure very often. Also I have already deleted the app and installed it again, of course without success. Did any of you already have a similar problem with it? Is there any trick or something special to consider? Unfortunately, the dealer with whom I bought the vehicle and completed the subscription is about 150km away. So it would be a bit cumbersome only for the error analysis.. Many greetings, Fel ix