Hello, I have a question, I’m not quite sure if this is the right forum, but what’s the name of it so nice try makes you smart. I passed my master exam in the automotive trade at the beginning of the year and now after several applications I get a commitment as a service consultant. Now it’s the case that I was able to gain almost no experience in the service sector: handling accident damage, first contact with insurance and warranty processing (I became aware of it). Since I don’t want to stand there with my new employer without previous knowledge, it would be great if one of you could give me some tips or also left regarding the above mentioned activities to be able to prepare for it a little. It would be particularly important to me how the procedure works if the customer comes to the car dealership with an accident damage! How do I have to proceed exactly, etc. Any help is welcome. Thx in advance!