Remote control, learn to heat the heater?

Hello, was today because of my heater, which no longer reacts to the remote control, in the workshop and had error memory read out and deleted (was note here in the forum). There diagnosis: the remote control has to be re-learned due to data loss. Can someone here explain to me what this means and especially how something like this can happen? They said that this can only be done with VW. I very reluctantly go there, because there always absurd repair orgies spla Is there an alternative? Is such a re-learning to pay? Heating itself works directly without any problems when operating in the vehicle. Thank you for your help!