tailgate does not close Laguna Grandtour K56

Hello guys, maybe you can help me with a problem with the Laguna Grandour 1.6 16V EZ 11/00 of my parents. For some time now it’s the case that sometimes when you close the tailgate, the lock does not lock. Then you have to slam the flap 10000 times and press the tailgate lock a few times so that it is finally right. Quite annoying. Does someone know the problem and have a tip? Or does only the lock exchange help? Thanks and greeting, P hem